Concerns and Complaints

Article 3 (best interests of the child) The best interests of the child must be a top priority in all decisions and actions that affect children.

(UNCRC)

Making a Concern or Complaint

In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff.

In the first instance, please request a meeting with your child's class teacher at a mutually convenient time. Please note that it is not always possible or appropriate for a teacher to discuss a concern or complaint at the beginning or end of the school day in front of other parents, carers and children.

Please note that staff are only able to discuss a pupil with those with formal parental responsibility.

If the class teacher is unavailable, please ask for an appointment with the Deputy Headteacher, Vanessa Henry Edwards.

In the very rare instance where the class teacher or Deputy Headteacher is unable to help with your concern, please request an appointment with the Headteacher, Miss Bennett, at a mutually convenient time.

Making a Formal Complaint

Should you wish to record a concern or make a formal complaint, please complete a Concern and Complaint Form in full. Remember to add your full name and contact details.

CLICK HERE for a Concern and Complaints Form.

We will endeavour to respond to your concern or complaint within 5 school days.

Further Information

CLICK HERE to view the London Borough of Lambeth's Schools Complaints Policy & Procedure document.

In dealing with any complaints, the school will also refer to the Department for Education's Policy for Unreasonable Complainants. CLICK HERE to view this policy.

Safeguarding Concerns

Should the subject matter of your request be a safeguarding or child protection issue, please ask for Miss Bennett immediately.